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General contracting crew framing structural steel on a mid-size commercial building site with crane and scaffolding present, all workers in full high-visibility PPE

Service

General Contracting

One prime contract, one accountable party, one stipulated sum.

What does a general contractor do on a commercial or industrial project?

A general contractor holds the prime construction contract, carries and coordinates every trade, and delivers a completed building for a fixed stipulated sum. Synergistix tenders the work, prequalifies subcontractors, supervises the site daily, administers safety and quality, and closes out deficiencies, warranty, and lien holdback under British Columbia and Ontario legislation.

Best suited to

  • The design is complete enough to price and the owner wants cost certainty before construction starts.
  • A lender, board, or ownership group requires a fixed contract sum before releasing approval.
  • The owner has no in-house construction staff and needs one party accountable for the whole build.
  • The work sits in an occupied or operating building where site control matters more than open-book pricing.
  • Base building, tenant improvement, or industrial work of conventional complexity on a defined schedule.

What's included

Scope covered under general contracting.

  • 01

    Hard-Bid and Design-Build Tendering

    We bid completed drawings on a hard-bid basis or carry design and construction together under one agreement. Either route ends in a single price and a single accountable party.

  • 02

    Stipulated-Price Contracting

    Work is contracted on CCDC 2, the standard Canadian stipulated-price form. The owner receives a fixed sum, defined general conditions, and a documented process for changes, payment, and dispute resolution.

  • 03

    Trade Prequalification and Buyout

    Every subcontractor is screened for financial capacity, WorkSafeBC or WSIB standing, insurance limits, and comparable completed work before bids are accepted. Scope gaps are closed at buyout, not discovered in the field.

  • 04

    Full-Time Site Supervision

    A site superintendent runs the work daily, covering trade sequencing, quality inspection, deliveries, hoisting, and coordination with building operations. Daily reports, photographs, and manpower counts are logged and available to the owner.

  • 05

    Safety Programme Administration

    Site-specific safety plans, hazard assessments, toolbox talks, and orientation records are maintained under a COR-certified programme, with WorkSafeBC requirements applied in British Columbia and WSIB requirements in Ontario.

  • 06

    Closeout, Holdback, and Warranty

    Deficiency lists are tracked to zero, then commissioning records, as-builts, manuals, and warranties are handed over. Holdback release and lien timelines are administered to the statute governing the project’s province.

How the engagement runs

From first conversation to closeout.

  1. 01

    Documents and Site Review

    We review drawings, specifications, and geotechnical and existing-condition reports, then walk the site. Scope gaps, long-lead items, and access constraints are identified before a number is committed to paper.

  2. 02

    Tender and Stipulated Sum

    Trade packages go to prequalified subcontractors, bids are levelled line by line, and a stipulated sum is issued with qualifications, allowances, and exclusions stated plainly rather than buried in fine print.

  3. 03

    Contract Award and Buyout

    CCDC 2 is executed, bonding and insurance are placed, and subcontracts are awarded. Permits, submittals, and shop drawings move into review while the baseline schedule and cash-flow forecast are set.

  4. 04

    Construction and Reporting

    Site supervision, safety administration, and quality control run daily. The owner receives progress reporting against milestones, a current change log, and monthly applications for payment with statutory declarations and clearance letters.

  5. 05

    Substantial Performance and Closeout

    Substantial performance is certified, the holdback and lien clock is administered to the governing provincial statute, deficiencies are closed, and commissioning records, warranties, and as-built documentation are turned over to the owner.

General contracting is the delivery model owners choose when the design is far enough along to price and the priority is certainty. Synergistix signs the prime contract, holds every subcontract underneath it, and carries the risk of building the project for the sum agreed. The owner deals with one party, reviews one payment application each month, and has one organization answerable for schedule, safety, quality, and closeout. The model works because the documents are complete, and it strains when they are not.

What a Stipulated Sum Actually Commits To

A stipulated-price contract fixes the contract sum against a defined set of documents, and that definition is where most disputes begin or end. The sum covers the drawings and specifications listed in the agreement, the allowances written into it, and nothing beyond that. Anything outside the envelope moves through a documented change process at markup rates agreed before award. The fixed sum transfers movement in labour and material markets, trade default, and productivity risk to the contractor at signing, but it cannot absorb a design that is still being resolved. Owners comparing fixed-price bids should therefore read past the bottom line, because two numbers on the same project are rarely pricing the same thing.

  • Qualifications and exclusions. A low number carrying a long exclusion list is not a low number.
  • Allowances. These are placeholders reconciled against actual invoices, so a thin allowance flatters the bid and moves cost into the change log.
  • Contingency treatment. Whether contingency belongs to the owner, the contractor, or both changes who benefits when it is not spent.
  • Schedule assumptions. Working hours, shutdown windows, occupied-building restrictions, and permit timelines all price differently.
  • Bonding and insurance. Performance and labour and material payment bonds cost real money and belong in any like-for-like comparison.

Hard Bid and Design-Build Tendering

Hard bid is the conventional route. The owner’s consultants issue a complete drawing and specification package, bidders price identical scope, and the low compliant bid takes the work. It produces the sharpest number the market will offer on the day the tender closes, and it gives owners a defensible procurement record. The trade-off is rigidity. Constructability input arrives after the design is locked, every subsequent adjustment is a change order, and the contractor had no influence on the decisions that set the cost in the first place.

Design-build puts design and construction under one agreement. Synergistix carries the consultants, and the owner deals with a single party from concept through occupancy. Pricing firms up in stages instead of arriving all at once at the end, constructability input reaches the drawings while they can still be changed, and design and permitting overlap the procurement of long-lead equipment such as switchgear, rooftop units, and structural steel. The model suits industrial buildings, warehouse and distribution facilities, and repeat-format commercial work where the programme is well understood at the outset.

Trade Prequalification and Site Supervision

A fixed price is only as reliable as the trades standing behind it. Prequalification happens before a bid list closes, not after a subcontractor fails on site, and every trade is assessed against the same criteria so the owner can see who is carrying which scope. A subcontractor default mid-project is the single most expensive event on a stipulated-sum job, and the screening below is how that risk is priced down rather than absorbed later.

  • Financial capacity relative to the size of the trade package, including bonding capability where the value warrants it.
  • WorkSafeBC registration and a current clearance letter for British Columbia work, or WSIB coverage and a clearance certificate for Ontario work.
  • Insurance limits and additional-insured endorsements that match the requirements flowed down from the prime contract.
  • Comparable completed projects in the same building type, verified with the contractor or owner who ran them.
  • Current workload and crew availability, because a capable trade that is overcommitted is still a schedule risk.
  • Safety record and written programme, including orientation, hazard assessment, and incident reporting practice.

Once the work starts, control comes from presence. A superintendent is on site for the duration, running the daily sequence, inspecting work before it is covered, managing deliveries and hoisting, and holding the trades to a rolling look-ahead schedule. In occupied buildings that extends to tenant notification, after-hours work windows, dust and noise control, and keeping egress and life-safety systems live throughout. Daily reports, photographs, and manpower counts are recorded as the work happens, so the project record is contemporaneous rather than reconstructed from memory when a claim appears.

Payment, Holdback, and Substantial Performance in British Columbia and Ontario

Payment and lien administration are the parts of a fixed-price contract owners feel most directly, and the rules differ by province. Both jurisdictions impose a statutory holdback of 10 percent and both define substantial performance by a tiered percentage of the contract price, but the timelines, the release mechanics, and the payment obligations diverge. Ontario’s Construction Act adds a prompt-payment regime and interim adjudication that British Columbia’s Builders Lien Act does not have. Working in both provinces means administering both sets of rules correctly instead of applying one habit everywhere.

ItemBritish ColumbiaOntario
Governing statuteBuilders Lien ActConstruction Act
Statutory holdback10 percent of the value of work and material supplied10 percent of the price of services or materials supplied
Lien window45 days to file a claim of lien, running from certification of completion, substantial completion, or termination of the head contract60 days to preserve a lien and a further 90 days to perfect it, running from publication of the certificate of substantial performance
Prompt paymentNo prompt-payment statute in force; payment terms follow the contractOwner pays a proper invoice within 28 days; the contractor pays subtrades within 7 days of receiving payment
Interim dispute resolutionContractual dispute provisions, mediation, arbitration, or the courtsStatutory adjudication with a determination binding on an interim basis until varied by arbitration, court, or agreement
Workers’ compensationWorkSafeBC registration and clearance lettersWSIB coverage and clearance certificates
Holdback, lien, and payment administration by province

Deficiencies, Closeout, and Warranty

Deficiency management begins well before the building is finished. Trades walk and correct their own work, the superintendent reviews it against the specification, and the consultants issue their lists in stages, so the final walk-through confirms a short list rather than discovering a long one. Deficiencies are tracked by trade with an owner and a date attached to each item, and progress is reported rather than promised.

Closeout delivers the package an owner and a property manager actually need to operate the asset: as-built drawings, operations and maintenance manuals, commissioning and balancing reports, equipment start-up records, spare parts and attic stock, keying schedules, and assigned manufacturer warranties. Under CCDC 2 the general warranty period runs one year from the date of substantial performance, while manufacturer and system warranties on items such as roofing membranes, mechanical equipment, and building envelope assemblies run longer and are transferred to the owner. Warranty callbacks come back to one point of contact instead of sending the owner to chase individual trades.

Related work

General Contracting in practice.

Questions

General Contracting, answered.

More in the full FAQ.

What is the difference between general contracting and construction management?

General contracting is a fixed-price model. The contractor holds the prime contract, carries the subcontracts, and is paid a stipulated sum regardless of what the trades actually cost. Construction management is a fee-based model where the owner holds the trade contracts and sees open-book pricing. General contracting suits complete drawings; construction management suits projects still being designed.

What contract form do you use for fixed-price commercial construction in Canada?

CCDC 2, the standard Canadian stipulated-price contract, is the default form for general contracting work. It defines the contract sum, general conditions, payment procedure, change order process, insurance and bonding obligations, warranty period, and dispute resolution. Using a standard form means owners, lenders, and consultants review terms they already know rather than bespoke language written for one project.

How do change orders work once the contract price is fixed?

Changes are priced and approved in writing before the work proceeds. A proposed change notice or change directive is issued, the affected trades price it, markup is applied at the rate stated in the contract, and the owner signs. Schedule impact is assessed at the same time, because a change that adds no cost to the contract sum can still add days to the completion date.

Are you licensed and insured to act as general contractor in both British Columbia and Ontario?

Yes. Synergistix Group is licensed and insured in both provinces, registered with WorkSafeBC for British Columbia work and covered by WSIB for Ontario work, and holds COR safety certification. Certificates of insurance and clearance letters are issued on request and are normally provided to property managers and developers before mobilization rather than after it.

What happens at substantial performance and how long is the warranty?

Substantial performance is certified once the work is ready for its intended use and the remaining cost to complete falls under the statutory threshold. Certification starts the lien and holdback clock, and under CCDC 2 it starts the one-year general warranty period. Manufacturer and system warranties on items such as roofing and mechanical equipment run longer and are assigned to the owner at closeout.

Ready to scope your project?

Send drawings, a scope outline, or the problem you are trying to solve. We will tell you which delivery model fits and what it should cost.